The AI assistant for holiday let management companies
A message lands at eleven at night, in a language you don't read: the guest can't find the key box code. The assistant replies from that property's welcome guide, in her language, while you sleep. You find the thread the next morning, between a clean and a check-out inspection.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : The washing machine won't start, we've set the programme but nothing lights up. We're leaving tomorrow and wanted to do a load first.
- The agent : Check the water inlet tap under the sink in the utility room first - that's shut nine times out of ten. Also tell me what's showing on the machine's display.
- The client : The tap was off, it's running now, thanks!
- The agent : Good stuff. Message me if anything else stops working, I answer at any hour.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
The guest texts a practical question - the wifi, the washing machine, where to park - and the assistant replies in their language, straight from that property's welcome guide. The thread sits in their phone next to their holiday photos.
By phone
When no one picks up at two in the morning, the assistant takes the call and answers in the caller's language. Anything the guide doesn't cover - a stuck door, a lost key - comes straight to you.
By email
Before arrival, a guest emails to ask for an earlier check-in or a question about the property. The assistant answers from the guide and passes on the time request, which you accept or decline.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why messages arrive when no one's working
A guest booking remotely knows neither the manager's time zone nor their language. They write when the question comes up: getting off a flight, in the middle of the night, just before leaving. Ten properties running at once multiply the questions, not the hours to answer them.
The manager, meanwhile, spends the day inside the properties: a clean to finish, a check-out to sign off, a key to hand over in person. By evening, messages have piled up in several languages, and answering them one by one eats into sleep as much as tomorrow's cleaning. That's where an assistant helps: it replies straight away, in the language of whoever wrote in, using what the manager has already put in the guide.
What the assistant doesn't do
It doesn't issue refunds or goodwill gestures. A refunded night or a discount is for the manager or the owner to decide, never an automated message.
It doesn't rule on a deposit dispute, and it never hands out an access code before the time the concierge has set, even if a guest insists they're waiting at the door. Those calls stay with the person who knows the property and the booking.
Frequently asked questions
Can the assistant issue a refund or a goodwill gesture?
No, never. A refunded night or a discount on the bill stays a decision for the manager or the owner, never an automated message.
Will it hand out the access code before the set time?
No. Even if a guest says they're already waiting at the door, the code only goes out at the time the concierge has set for that property.
What happens if it can't find the answer in the guide?
It says so and passes the question on. An assistant that invents an access instruction costs more than one that hands over.
How long does it take to set up?
Allow two to three weeks: one to gather the guide for each property, one to tune it to your wording, then a period where you check every exchange before handing over.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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