The AI assistant for opticians
You're bent over the pupillometer, a frame balanced on a customer's nose, and the shop phone rings again. The assistant answers in your place, notes the request and leaves you a summary to read between fittings. The customer gets an answer before you've even finished the measurement.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hello, I ordered varifocal glasses ten days ago, are they ready? I could come by this evening.
- The agent : Hello. According to the tracker, your frame arrived yesterday and the lenses are being fitted. Let me check with the shop and confirm what time you can come by this evening.
- The client : Great, I finish at half six, that should work.
- The agent : Noted, I'll pass on half six. The shop will text you if the timing needs to change.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
A customer texts to ask whether their glasses have arrived, and the assistant replies within a minute once the shop has updated the order. The thread sits in their messages, ready to check before they come by to collect them.
By phone
When your hands are on a frame or a customer is mid eye test, the assistant takes the call, asks the useful questions and leaves you a written summary. Whoever rings gets an answer instead of a tone ringing into nothing.
By email
Some customers write in for a quote or to ask about a frame seen in the window. The assistant pulls out the request and drafts the reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why an optician loses time at the counter
A customer pressed for time won't wait. If they call to check whether an order has arrived and get no reply, they ask the same question at the next counter, in the shopping centre or the street over. It isn't about price: at that moment the only thing that counts is how fast someone answers.
But an optician on the phone is an optician who has stopped mid-measurement or mid-adjustment. The two don't happen together, and that's exactly where an assistant fits: it answers the questions that already have a set answer, while the hands stay on the frame.
What the assistant does not do
It gives no opinion on failing eyesight, pain or a sudden symptom. Judging a warning sign needs an examination, and at the smallest doubt the assistant points towards an ophthalmologist or A&E, and nothing more.
It puts no figure on a reimbursement and recommends no lens or contact lens. Each customer's policy and eye exam stay the optician's business: the assistant passes on the request, the optician decides.
Frequently asked questions
Can the assistant tell me if my eyesight getting worse is normal?
No, and that's never on offer. No question about changing vision, pain or a sudden symptom gets an answer from it: it points towards an ophthalmologist or, in an emergency, the nearest A&E.
Can it tell me how much my insurance will cover?
No. Every policy has its own limits and conditions, and only the optician can check yours against them. The assistant passes on the quote request, never a reimbursement figure.
Can it recommend a type of lens or contact lens?
No, that choice depends on your eyesight, your frame and how you use them, and stays with the optician after an examination. The assistant books the appointment; it prescribes nothing.
How long does it take to set up?
Allow two to three weeks: one to gather your appointment types and order tracking, one to tune it to your own wording, then a stretch where you check every exchange before handing it the reins.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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