The AI assistant for taxi and private hire drivers
You're driving, both hands on the wheel, and the phone buzzes for the third time. The assistant answers in your place, takes the booking or updates a customer waiting on the kerb. You pick it all up at the next stop and confirm it or fix it.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, I need to get to the airport tomorrow morning for a 7am flight, could someone pick me up around 5?
- The agent : Hello. Give me the pickup address, the number of passengers and whether you've got luggage for the boot, and I'll pass it to the driver for the 5am run.
- The client : 14 Market Street, just me with one case.
- The agent : Noted. The booking is waiting on the driver to confirm, I'll ring you back before tonight to fix the time.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
The customer texts a booking request, the assistant replies within the minute and asks what it needs: pickup address, destination, time, number of passengers, luggage for the boot.
By phone
You don't pick up while driving. The assistant takes the call, asks the same questions out loud and leaves you a written note to read at the next red light.
By email
Quote requests for a long trip usually come by email, with set dates and times. The assistant pulls out the details and drafts the reply, leaving you only the price to fill in.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a missed call goes to someone else
A customer looking for a taxi to an early flight doesn't wait for a reply. They dial one number, then the next if nobody answers, and stick with whichever driver speaks to them first. At that exact moment, driving and answering the phone rule each other out.
A driver who answers at the wheel puts the fare at risk, and one who never answers loses customers they never even knew called. The assistant holds the line while you hold the wheel: it doesn't drive anything, it just writes down what the customer is asking for.
What the assistant doesn't do
It commits to no arrival time you haven't confirmed. Traffic changes from one day to the next, and promising a time you never approved would mean lying on your behalf.
It quotes no price beyond the one you've set, and says nothing about whether health insurance covers a trip: that call belongs to the referral and the funding body, not to a phone assistant.
Frequently asked questions
Does the assistant guarantee an arrival time?
No, only a pickup time you've approved. Traffic can't be forecast, and no assistant commits to an arrival time you haven't confirmed yourself.
Does it quote a price to the customer?
Only the one your business has set. It works nothing out and invents no figure of its own.
Does it say whether the trip is funded by health insurance?
No. In France that kind of medical transport is funded only against a doctor's referral, and it's the referral and the insurance fund that decide, not a phone assistant. It only asks whether one exists and lists the papers to bring.
What happens with a cancellation?
The assistant logs it and tells the driver straight away. Offering a replacement slot stays your call, depending on the fare that follows.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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