The AI assistant for removal companies
Your crew is on a job from morning to night, and you're carrying boxes yourself. The office phone rings for a quote request, and nobody's free to pick up. The assistant asks the questions a quote actually needs - volume, floors, lift, parking - and drafts a first price you review that evening.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, I'm moving a three-bedroom flat, third floor, no lift. I'd like a quote for the 15th of November.
- The agent : Hello. A few details first: how many rooms need clearing, is there anything heavy like a piano or a large wardrobe, and can a van park right outside?
- The client : Three rooms, one large wardrobe, no piano, and the street's wide enough to park on.
- The agent : Noted. Given the third floor with no lift, someone needs to visit and confirm the volume before we can price it. I'm passing this on, and we'll offer you a visit slot.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
A customer texts a rough description of the move, and the assistant replies within minutes, asking what's missing: room count, floor number, whether there's a lift. The thread stays in their messages, easy to find again.
By phone
When the whole crew has a wardrobe in their hands, the assistant takes the call, asks the same questions out loud, and leaves you a written summary. Nobody reaches a silent voicemail.
By email
Office relocations usually arrive by email, with a floor plan attached. The assistant pulls out the estimated volume and the access constraints, and drafts the reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a removal quote can't be priced over the phone in thirty seconds
A move gets priced on specific facts: the volume to shift, the number of floors, whether there's a lift, the distance between the van and the front door, the preferred date, a piano or a heavy wardrobe, whether a furniture hoist is needed, a parking permit to request from the council. Leave any of these out and no price holds - and a figure given too fast rarely gets corrected upward later.
These questions take time, and time is short when the whole crew, you included, is carrying boxes from morning to night. A customer with no answer inside two days writes to the next removal firm on their list; that's exactly where an assistant helps - it asks the questions while the crew is on the job.
What the assistant doesn't do
It sets no firm price. The quote it drafts stays a first pass, built on your rates and on what the customer described; the final sign-off, with whatever adjustments a particular job needs, stays with you.
It promises no date without checking crew scheduling, and it makes no claim about insurance cover for the belongings moved. Those commitments belong in the contract, never in a message.
Frequently asked questions
Can the assistant give a firm price over the phone?
No. Pricing depends on details a call doesn't always catch - a narrow staircase, a piece of furniture nobody mentioned - and the final figure stays subject to your sign-off.
Can it confirm a moving date?
Not on its own. The date depends on crew scheduling, which the assistant doesn't manage: it offers a window, and you confirm it against real availability.
What does the assistant say about insurance for the belongings moved?
Nothing binding. Insurance terms are written into the contract, not into a message thread, and only the signed contract sets them.
How long does it take to set up?
Allow two to three weeks: one to gather your rates and the questions you normally ask for a quote, one to tune it to how you phrase things, then a period where you check every exchange before handing it the reins.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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