AI assistant

The AI assistant for roofing contractors

You're harnessed on a roof, drill in hand, and you don't climb down for a call. The morning after high winds, the same phone number rings all day for missing tiles or a torn-off gutter. The assistant answers in your place, sorts what can't wait, and logs the rest for the evening.

One sentence is enough. Nothing is sent, nothing is kept.

The agent

Example

Today, 9:41 AM

The client : Wind's ripped several tiles off overnight, we can see sky from the loft. Can someone come out fast?
The agent : Hello. Is water already coming in inside? Since when did you notice the missing tiles? A photo of the inside, and of the roof from ground level if you can manage it, helps me flag your job as urgent.
The client : Yes, it's dripping into the bedroom since this morning. Here's a photo of the ceiling and one of the roof from the garden.
The agent : Noted, I'm flagging your job first: water's already coming in. The roofer will confirm a time today.

A message thread, not an app to learn.

Text it. Call it. Email it.
The answer lands in the same thread.

By text
Storm damage is easier to show than to describe. The customer texts what happened, the assistant asks since when, whether water's already coming in, and for a photo taken from the ground. The thread sits in their messages, ready to show an insurer.
By phone
The morning after high winds, the phone doesn't stop. When you're up on a roof or already on another call, the assistant picks up, asks the same questions out loud, and leaves you a written note.
By email
Managing agents and insurers write by email, photos attached. The assistant pulls out the address, the damage described and how urgent it looks, and drafts the reply you only need to check.

Three channels already in use, no new login.

The challenges

What you cannot answer right away

The difficulties we encounter most often — and where AI delivers a quick win.

One phone line, every call on the same day

A missing ridge tile and a gutter flooding a lounge ring the same number within the same hour. Without sorting, the household with water indoors waits behind the one with a cosmetic loss, and calls a rival instead.

The quote gets written after you're off the roof

The working day ends harnessed on a slope and starts again that evening at a screen. The quote for a repair or a roof clean goes out two days late, and by then the customer's booked someone else.

The insurance paperwork comes round every time

After a job, the customer often asks again for the same things for their insurer: the date, the photos, what the damage was. Pulling them together by email, between two jobs, takes time nobody bills for.

How AI can help

Concrete use cases

What we actually put in place, under human supervision and in full respect of your data.

Sort by water coming in, not by who called first

The assistant asks whether water's already coming in, since when, and for a photo of the inside and of the roof from ground level. You open a list with active leaks at the top, ahead of a few loose tiles.

Offer a slot you confirm

The assistant puts forward a time based on what you've told it you have free; you confirm it or move it. The customer knows roughly when you're coming before your first call to them.

Say which papers the firm hands over for insurance

The assistant tells the customer which documents you provide after the job — the job report, before-and-after photos — so they can put their claim together. It says nothing about what the insurer will pay.

Why the same number rings all day long

A roofer harnessed on a slope doesn't climb down for a call that can wait. Most of the year that costs nothing: a repair quote or a roof clean can be called back the next day without harm. After a storm, that same silence gets expensive, because everyone dials the same number on the same day.

A phone doesn't tell a ridge tile lost in a garden from a torn gutter sending water down an inside wall. Without a question asked before the call-back, both sit in the same queue, and the one with water indoors has every reason to be impatient.

What the assistant doesn't do

It never tells a customer to get onto their own roof or put up a tarpaulin themselves. That's work for a professional with a harness and knowledge of the slope; suggesting it over a message would put someone at a risk the assistant can't judge from a text exchange.

It offers no view on a roof frame and says nothing about what a customer's insurer will pay. One needs eyes on the timber, the other a policy the assistant hasn't seen; it sticks to passing the job on and to naming which papers the firm hands over afterwards.

Frequently asked questions

Will the assistant tell a customer to get on their roof or put up a tarpaulin themselves?

No, never. Getting onto a damaged roof, harnessed or not, is work for a trained professional with the right kit. The assistant takes down what's happened and passes it on; it gives no instructions for doing the job yourself.

Can it tell me if the timber frame underneath is damaged?

No, it never offers a view on a roof frame. Judging that needs eyes on it, often from inside the loft; a photo taken from the ground helps plan your visit, it doesn't replace it.

Does it give a firm price before you turn up?

No. A partial repair after high winds and a scheduled roof clean take different time and materials; only a roofer standing on site can price either one.

Does it know what my insurance will cover?

No, and it never says — that depends on your policy. It only tells the customer which documents the firm provides after the job, so they can put their own claim together.

And for your own business?

We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.

See the NexeAI offer

Other businesses

Got an AI project in mind?

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