The AI assistant for community pharmacies
The queue reaches the door, someone is waiting their turn, and the phone rings for the third time this morning. The assistant picks up the organising questions - is a prescription ready, has an order come in - so your team can stay with the person standing in front of them.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, I wanted to check if my prescription is ready - I called earlier this morning and no one picked up.
- The agent : Hello. I can see it was made up at 11:20 and is waiting at the counter. No need to call again, you can collect it any time before 7:30pm.
- The client : Great, thanks. Are you open on Sunday?
- The agent : No, the pharmacy on Carnot Road is on duty this Sunday. We reopen Monday at 8:30am.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
The customer texts to check on an order or a prescription, and the assistant looks it up and replies within the minute. Any question about a medicine goes straight to the pharmacist, unanswered by the assistant.
By phone
When the counter can't pick up, the assistant takes the call, gives the opening hours or the duty pharmacy, and passes on anything else to the team. No one lands on a machine that never calls back.
By email
District nurses and care homes write in about a standing order or a batch renewal. The assistant checks what's pending and drafts a reply, but anything touching a treatment goes to the pharmacist first.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a pharmacy phone never goes quiet
Most calls into a pharmacy have nothing to do with a medicine. They're about a queue number, an opening time, a parcel that hasn't turned up - questions a dispenser can settle in ten seconds, except someone at the counter is waiting out those same ten seconds.
The assistant takes the organising calls and leaves the counter to whoever is already there. The pharmacist still answers every question about health; the assistant only answers the ones about logistics.
What the assistant doesn't do
It gives no advice on a medicine: not a dose, not an interaction, not whether a side effect is normal. Every one of those questions goes to the pharmacist, on purpose - a wrong answer here costs more than a simple mix-up.
It doesn't manage an emergency either. A collapse, an overdose, an allergic reaction: the assistant sends the person straight to 999 or A&E and stops there, rather than trying to judge how serious it is.
Frequently asked questions
Can the assistant tell me if I can take one medicine alongside another?
No. Any question about a medicine, an interaction, or a side effect goes straight to the pharmacist - it isn't ground the assistant covers, even in passing.
What does it do if I message it about feeling unwell or an unusual reaction?
It points straight to 999 or A&E. It asks nothing further and suggests nothing else: a real emergency doesn't get handled by text.
Can it say a product is in stock?
Only once the team has confirmed it in the system. Without that, it passes the question on rather than guessing at what's on the shelf.
How long does it take to set up?
Allow two to three weeks: one to gather your hours, duty rota and services, one to tune it on the questions that come up most, then a stretch where the team reads back every exchange.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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