The AI assistant for MOT test centres
You're under the vehicle, mid-test, and the phone rings for the third time. The assistant answers, quotes the listed price and offers a slot. You confirm between tests.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hello, I'm not sure my MOT is still valid, can you check for me?
- The agent : Hello. I can't decide that for you: the date is on your V5C logbook and on your last test certificate. Would you like me to book you a test slot to be sure?
- The client : Yes, Friday if possible.
- The agent : There's a slot free Friday at 10am. Please bring your V5C logbook; I'll send a reminder the day before.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
A customer texts to book a slot, and the assistant replies within the minute with the listed price and the documents to bring. The exchange sits in their messages, ready to check before they drive over.
By phone
When you can't pick up mid-test or at the rolling road, the assistant takes the call, asks the same questions aloud, and leaves you a written summary. No one hits an engaged line that never calls back.
By email
Fleet managers and hire companies write in about several vehicles at once. The assistant pulls out the registration numbers and preferred dates, and drafts a reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Testing isn't repairing
A customer who rings a test centre isn't after a repair quote: they want a slot, a price, or an answer about which papers to bring. Mixing the two wastes time on both sides, and an independent centre repairs nothing - the rules keep the two jobs apart.
A single tester running a centre alone can't take a call while measuring emissions or running the rolling road. The assistant doesn't replace the test itself; it holds the line while the test happens.
What the assistant doesn't do
It never says whether a vehicle will pass. Only the actual test, on the ramp or the rolling road, gives that answer; saying so beforehand would be a promise no one could keep.
It doesn't work out the legal deadline on the driver's behalf either. That date sits on the V5C logbook and the last test certificate: the assistant points there deliberately, rather than guessing a figure it can't check.
Frequently asked questions
Can the assistant tell me if my car will pass?
No. Only the tester can judge a vehicle, on the day and on the ramp: no assistant can guess a result from a description over the phone.
Can it tell me what to repair before I come in?
No, either. The assistant gives no technical opinion on parts or repairs; that's a garage's job, not a test centre's, and certainly not an assistant's.
Can it tell me if my MOT is overdue?
It doesn't work that date out for you. The deadline sits on your V5C logbook and on your last test certificate; the assistant can, though, book you a slot if you're unsure.
How long does it take to set up?
Two to three weeks, generally: the first to go through your price list and usual slots, the second to tune the wording to how you speak, then a spell where you check every exchange before it answers alone.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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