The AI assistant for plumbers and heating engineers
You're under a sink, hands full, and the phone's ringing for the fourth time. The assistant picks up, notes the address and the fault, and gives a possible time slot. You check it that evening, confirm it or correct it.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, I've got a leak under the kitchen sink, it's dripping into the cupboard. Can someone come out today?
- The agent : Hello. First turn off the stop valve under the sink, then put a bowl underneath. I need your address and floor to see what's possible today.
- The client : 14 Lilac Road, second floor, left-hand door.
- The agent : Noted. A visit is possible late afternoon; I'm passing on the leak, the address and the floor, the engineer will confirm the time.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
The customer texts the fault, the assistant replies within the minute and asks what's missing: the floor, the boiler type, a photo of the meter. The thread sits among their family messages.
By phone
When you can't pick up, the assistant takes the call, asks the same questions out loud and leaves you a written summary. No one hits a voicemail that won't call back.
By email
Managing agents and letting agents write by email, with a file attached. The assistant pulls out the address, the nature of the problem and the urgency, and drafts the reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a tradesperson loses jobs on the phone
A customer calling a plumber about a leak doesn't wait. They work down their list until someone answers, and whoever picks up first gets the job. It isn't about price or reputation: at that moment, the only thing that matters is being free to answer.
But a tradesperson who's free to answer the phone is a tradesperson who isn't working. The two jobs rule each other out for eight hours a day, and the second pays for the first. That's exactly where an assistant helps: it doesn't do the work, it holds the line while the work gets done.
What the assistant doesn't do
It doesn't diagnose. Deciding a boiler is beyond repair means seeing it, and an assistant that judged from a customer's description would commit you to a mistake signed with your name.
It doesn't negotiate either. Prices, deadlines and refusals stay yours: these are the only moments a customer hears a voice making the call, and handing them to a machine shows straight away.
Frequently asked questions
Can the assistant book an appointment for me?
Only if you set it up that way. By default it offers a possible slot and you confirm: a tradesperson's diary depends on the job in hand, and no assistant knows how long a stubborn joint will take.
What happens if it doesn't understand the request?
It says so and passes it on. An assistant that invents an answer costs more than one that hands over: the rule set at installation is never to guess a technical diagnosis.
Do I keep my phone number?
Yes. The assistant connects to the line your customers already know; changing numbers would mean losing calls from loyal customers, the ones who bring in the work.
How long does it take to set up?
Count on two to three weeks: one to gather your real enquiries and your prices, one to tune it to how you phrase things, then a stretch where you check everything before handing it over.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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