The AI assistant for florists
Your hands are wet, mid-stem, and the shop is already filling with today's customers. The phone rings for a delivery across town, a funeral order, a bouquet promised for tomorrow. The assistant answers, takes the details, and leaves the arranging to you.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, I need an arrangement for a funeral tomorrow at 2pm, can you deliver in time?
- The agent : Hello. I've noted that. Could you give me the exact place and time of the service, and the wording for the ribbon? I'll pass it on straight away for confirmation.
- The client : The service is at the town crematorium at 2pm. The ribbon should read: "to our parents".
- The agent : Noted. I'm passing this to the florist with those details; you'll get the slot confirmed within the hour.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
The customer types out the arrangement, the budget and the delivery address between two customers at the till. The assistant replies within a minute and asks for what's missing: the date, the message for the card.
By phone
When your hands are full mid-arrangement, the assistant picks up, asks the same questions aloud and leaves you a written summary. No one gets a phone that just keeps ringing.
By email
Businesses order by email for an event or a reception, sometimes with set wording to follow. The assistant pulls out the details and drafts the reply, ready for you to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why the busiest days all look alike
A florist works with their hands: cutting a stem at the right angle, building a bouquet that holds its shape, doesn't happen alongside a phone call. And it's exactly the busiest days that also fill the shop with walk-in customers, so no one can be in two places.
A missed call on an ordinary day gets picked up again tomorrow. The same missed call the day before Mother's Day goes to a rival shop, because the next name on the list answers instead. The assistant holds the line while your hands stay on the stems.
What the assistant doesn't do
It doesn't pick a specific flower on the supplier's behalf. In the off-season, a variety can run out overnight, and naming one in advance would mean deciding on stock no one controls that far ahead.
It doesn't confirm a delivery on its own either: the day's round depends on what's already booked, and only the person who plans it knows what it can still take.
Frequently asked questions
Can the assistant promise a specific flower in the off-season?
No. Supply changes with the season and the day's market, and promising a named variety would commit you to an order you might not be able to keep. The assistant talks about the type of arrangement and colours, not a flower named in advance.
Is a delivery confirmed as soon as it's requested?
No. The assistant says whether the requested date fits the slots you've set, but the final confirmation stays with you: you organise the round and know what it can still take that day.
Does the assistant apply discounts?
Never. Prices and sales decisions stay a human call; the assistant passes the request on, it doesn't negotiate anything for you.
How long does it take to set up?
Two to three weeks: one to bring in your usual arrangements and delivery slots, one to tune the assistant to your wording, then a period where you check every exchange before handing it over.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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