The AI assistant for car repair shops
You're under the ramp, hands black with grease, and the workshop phone rings again. The assistant answers, takes the make, model, year and registration, notes the fault described, then offers a possible slot. You confirm that evening, or correct it.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, my car's making a strange noise at the front right since yesterday, worse when I brake. Could someone take a look this week?
- The agent : Hello. A noise when braking often means the pads or the disc: avoid long trips until then. What's the model, year and registration?
- The client : It's a 2017 diesel hatchback, registration AB17 XYZ.
- The agent : Noted. A slot is possible Thursday morning; I'm passing on the noise you described and your details, the garage will confirm the time.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
The customer describes the noise or fault by text, the assistant replies within a minute and asks for what's missing: make, model, year, registration. The thread sits in their phone, next to messages from family.
By phone
When you can't answer with your hands under the bonnet, the assistant takes the call, asks the same questions aloud and leaves you a written summary. No one reaches an answerphone that won't call back.
By email
Leasing firms and company fleets write in by email, with the service book attached. The assistant pulls out the registration, mileage and request, and drafts the reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a garage loses customers on the phone
A customer calling about a strange noise doesn't wait. They work down their list until someone answers, and whoever picks up first gets the booking. It isn't about price or reputation: at that moment, the only variable is whether someone's free to answer.
But a mechanic free to answer the phone is a mechanic fixing nothing. The two jobs can't happen at once for eight hours a day, and the second pays for the first. That's exactly where an assistant helps: it doesn't touch the engine, it holds the line while the car gets fixed.
What the assistant doesn't do
It doesn't diagnose over the phone. Deciding a clutch needs replacing means hearing and seeing it, and an assistant that judged from a customer's description would commit you to a mistake signed with your name.
Nor does it price a repair before the car has been on the ramp. The price and the pickup time stay yours to give: they're the moments a customer hears a voice that decides, and handing that to a machine shows straight away.
Frequently asked questions
Can the assistant tell me if my car is ready?
Only if the workshop has updated the file. Without that, it says so and offers to call back, rather than guessing a status it doesn't know.
Can it give me a price over the phone?
No. Pricing means seeing the car: the same fault described costs differently depending on what turns up once the bonnet is open. The assistant offers a slot, not a quote.
What happens if it doesn't understand the request?
It says so and passes it on. The rule set at install is never to guess a technical diagnosis: an assistant that invents a cause costs more than one that hands over.
How long does it take to set up?
Allow two to three weeks: one to gather your real requests and usual turnaround times, one to tune it to how you phrase things, then a period where you check everything before handing it the reins.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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