The AI assistant for estate agencies
You're mid-viewing when the phone buzzes about the flat listed that morning. The assistant answers by text, by phone and by email, asks the questions that separate a serious buyer from a browser, and suggests a slot. By evening you find a shortlist ready to confirm.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, I've just seen the two-bed on Victor Hugo Street, is it still available? My budget's around £1,100 and I need to move in by October.
- The agent : Hello. It's still on the market for now. Could you tell me a bit about your situation: employed, self-employed, with or without a guarantor?
- The client : I'm employed on a permanent contract, my employer can provide a reference letter, and I have a guarantor if needed.
- The agent : Noted, I'll pass your file on to the branch. A viewing is possible Thursday late afternoon, we'll confirm the time.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
A prospect messages about a listing found on a property portal, and the assistant replies within a minute, asking about budget, financing and the move-in date they have in mind. The thread sits right next to the listing they were reading.
By phone
While you're showing a property, the assistant takes the call, asks the same questions out loud and leaves you a written summary. The listing stays live, and nobody hits a silent answerphone.
By email
A rental application lands as a jumble of attachments: payslips, tax notices, ID. The assistant sorts them, flags what's missing, and drafts the reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a listing is won or lost within the hour
A listing published in the morning gets most of its replies before noon. A prospect hunting for a flat won't wait for a reply the next day: they move on to the next result and write to whichever agency answers first.
The negotiator, meanwhile, is out showing a property or driving between appointments. The two jobs clash all day, and one of them loses the file. An assistant holds the line while the negotiator holds the meeting.
What the assistant doesn't do
It doesn't promise availability. A property can be reserved between two messages, and stating it's still free would commit the agency to something a message alone can't check.
It doesn't select a rental file. Choosing a tenant means weighing criteria set by law, a decision that stays with the professional, never a machine.
Frequently asked questions
Can the assistant choose the tenant for me?
No. It gathers and summarises the file, but choosing a tenant is a decision governed by law, and it stays entirely with the agency.
Can it confirm a property is still available?
Not unless it's connected to your management software. By default it passes on the enquiry and you confirm availability, which can change within the day.
What happens if a prospect haggles over price by text?
The assistant passes the request on without answering on price. The figure is set by the agency or the owner, never by an automated message.
How long does it take to set up?
Allow two to three weeks: one to gather your usual screening questions, one to tune it to your wording, then a period where you check everything before handing it over.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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