The AI assistant for hair and beauty salons
Your hands are in a client's hair halfway through a colour when the phone rings for the third time. The assistant answers for you, books, moves or cancels the appointment, and leaves you a note to read between clients. On Saturdays, when the phone rings every ten minutes, it's the one keeping pace.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, I've got a wedding in two weeks on the Saturday, I need colour and a blow-dry done in the morning, do you have anything free?
- The agent : Hello. That Saturday we have a 9am slot free for colour and a blow-dry, clear before midday. Shall I hold it for you?
- The client : Yes please, book me in.
- The agent : Done, 9am it is. I'll send a reminder the day before, let us know if the wedding date changes.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
A client texts to shift her booking or ask for a slot, and the assistant replies within minutes with what's free. The thread sits right there among her other messages, not in a separate app.
By phone
When your hands are busy, the assistant takes the call, asks what's needed to book the visit, and leaves you a written note. No one hits a ringtone that just keeps going.
By email
Some clients write in about an event to plan for or a question on a package deal. The assistant pulls out the date and the service wanted, and drafts the reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a booking is lost on the phone
A client who wants an appointment rarely calls just one salon. If nobody answers, she moves to the next name on her list, and the booking is gone before your phone has rung a second time. It isn't about skill or price: at that moment, the only thing that matters is whether the line is free.
But a salon that answers the phone is a salon that stops mid-task. Holding scissors and holding a conversation don't happen at once, and that's exactly where an assistant earns its place: it holds the line while your hands stay in the hair.
What the assistant doesn't do
It gives no advice on colour or bleach technique. Judging the state of someone's hair means seeing it and touching it, and an assistant that decided from a written description would commit you to a result you never chose.
It makes no promise about the final result either. A colour depends on hair nobody has seen yet: the assistant sets up the appointment, the technical call and the last word stay with you.
Frequently asked questions
Can the assistant advise a client on a colour or bleach treatment?
No. Choosing a colour or a bleach treatment means seeing the hair, its condition and its history, and that stays your job. The assistant books the appointment, it doesn't prescribe anything.
Can it give a quote over the phone?
Only for what's already listed: a simple cut, a set package. A colour, a bleach treatment or anything that depends on length or condition waits until you've seen the hair.
Can it cancel a booking without telling me?
No, it tells you about every change. It can offer a freed slot to another client, but the decision to cancel or move a booking stays yours.
How long does it take to set up?
Allow two to three weeks: one to gather your services, their lengths and your hours, one to tune it on your own wording, then a spell where you check every exchange before handing it over.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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