The AI assistant for vet clinics
A consultation is under way, the nurse is holding the animal steady, and the phone rings for the third time. It could be a booster jab to rebook, a question about weekend cover, or an owner worried because their dog has stopped eating. The assistant handles the routine booking, answers anything about opening hours, and passes everything else straight to the clinic.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, my cat's due a booster jab, do you have anything this week?
- The agent : Hello. I can offer Thursday at 10am or Friday at 3:30pm for the booster. Which suits you?
- The client : Friday at 3:30pm works well.
- The agent : Booked in for Friday at 3:30pm for your cat's booster. A text confirming the address and what to bring is on its way.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text message
A client texts to bring forward a booster or confirm a booking, and the assistant replies within the minute. The thread sits in their phone next to messages from friends and family.
By phone
When nobody is free to answer, the assistant takes the call. It offers a slot for a routine visit, answers questions on opening hours, and passes on any call reporting an emergency to the clinic at once.
By email
Booking requests and organisational questions come in by email too. The assistant pulls out the date wanted and the reason, and drafts a reply the clinic only has to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a clinic's phone never stops
A vet clinic's phone carries everything at once: the owner worried because their dog has stopped eating, the one who just wants a booster rebooked, and the one asking for the weekend cover address. Nothing sets them apart on the first ring.
A team that answers between two consultations is a team that interrupts a procedure already under way. An assistant does not replace that judgement: it holds the line for requests that do not need it, and flags at once the ones that do.
What the assistant does not do
It makes no assessment of an emergency. Deciding whether a symptom can wait means seeing the animal, and an assistant answering in a vet's place would risk a life on a guess. At the slightest doubt, it points straight to the clinic or the out-of-hours service.
It gives no view on an ongoing treatment or a dose. Those questions stay with the clinical team: the assistant logs them, passes them on, and leaves a person to decide.
Frequently asked questions
Can the assistant tell me if my animal's condition is serious?
No, and that is deliberate. Faced with a declared emergency, it makes no assessment: it points the caller straight to the clinic or the out-of-hours service, and nothing else.
Can it advise on a treatment or a dose?
No. No advice of any kind goes through the assistant, whether on an ongoing treatment or a new symptom. The question is logged and passed to a vet at the clinic.
Can it book an appointment on my behalf?
Only for routine visits, boosters, follow-ups, check-ups, and only as far as the clinic sets it up to do. For everything else, it proposes and a person confirms.
How long does it take to set up?
Allow two to three weeks: one to gather appointment types, hours and the out-of-hours number, one to tune it to how your clinic phrases things, then a period where the team checks every exchange before handing it over.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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