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nexeai
AI assistant

The AI assistant for electricians

You're standing at the consumer unit, the power off across the whole house, pliers in one hand and a screwdriver in the other. The phone rings for the third time. The assistant picks up, notes what's gone and asks for a photo of the board; you call back between two wires.

One sentence is enough. Nothing is sent, nothing is kept.

The agent
Example

Today, 9:41 AM

  1. The client : No power anywhere since this morning, the meter looks fine. Can someone come out today?
  2. The agent : Hello. Can you smell anything burning, or feel any heat near the board? Send me a photo and your address, I'll see what's possible today.
  3. The client : No smell at all. Here's the photo. 8 Forge Street, ground floor.
  4. The agent : Noted. A visit is possible late morning; I'm passing on the fault, the photo and the address, the electrician will confirm the time.

A message thread, not an app to learn.

Text it. Call it. Email it.
The answer lands in the same thread.

  • By text

    A power cut is quicker to type than to explain out loud. The customer sends a message, the assistant asks what's off, since when, and for a photo of the board. The thread sits there, ready to check between jobs.

  • By phone

    A breaker that keeps tripping calls rather than writes. When you can't pick up, the assistant takes the call, asks the same questions aloud and leaves you a written note before you're back down the ladder.

  • By email

    A rewiring quote comes with attachments: photos of the board, a floor plan, sometimes a question about an EV charger. The assistant sorts what lands by email and drafts the brief you'll open that evening.

Three channels already in use, no new login.

The challenges

What you cannot answer right away

The difficulties we encounter most often — and where AI delivers a quick win.

The consumer unit won't let you look away
You don't drop a board that's still partly live to grab the phone. The call goes to voicemail, the caller rings the next name down, and the job leaves with them.
Real emergencies and evening questions arrive on the same line
A meter that trips at 10pm and a question about the price of an EV charger sound the same down the phone. Without sorting, both wait until morning, and the one that couldn't wait has every right to be annoyed.
The rewiring quote waits on a photo that never turns up
Pricing a rewire without seeing the board is guesswork. Asking for one over the phone means calling back, then chasing, and the quote goes out a week after the customer's gone to a quicker rival.
How AI can help

Concrete use cases

What we actually put in place, under human supervision and in full respect of your data.

Sorting the urgent from the rest before you call back
The assistant asks what's off, since when, whether there's a smell or heat near the board. A total power cut or a burning smell jumps to the top of the list; a socket that's been crackling for a month waits its turn.
Taking the address and the slot
Address, floor, entry code, type of system: the assistant asks while the customer's still on the line, not while you're hunting for your keys in the van.
Drafting the quote from the photo of the board
Working from your rates and the photo sent in, the assistant writes a first costed draft for a rewire or an EV charger. You correct what needs it and send it without waiting for the weekend.

What's at stake before the line cuts off

A total power cut doesn't wait until tomorrow. The customer dials a number, hits an answerphone, and dials the next one; whoever answers first gets the job, not necessarily the most skilled or the cheapest. At that moment, being free to answer is the only thing that counts.

But answering the phone and working on a partly live board don't happen at the same time. The two tasks rule each other out, and that's exactly where an assistant fits: it holds the line, notes what's gone wrong, and hands back to you the moment you're off the ladder.

What the assistant doesn't do

It gives no instructions for handling electrics. Switching off the main breaker and calling the fire service in the face of a burning smell or smoke is the one exception; for everything else — a blown fuse, a dead socket, a temperamental two-way switch — it passes the message on and waits for your call.

It doesn't diagnose either, and it gives no view on whether an installation meets regulations. Judging a board means opening it and seeing it for real; a photo helps you plan the visit, it doesn't replace one.

Frequently asked questions

Can the assistant tell me if my board meets current regulations?

No. Judging an installation means seeing it in person and opening the board, not looking at a photo on a screen. The assistant collects the photo and the question; it doesn't rule on compliance.

What does it say to someone with no power at all?

It asks questions, never gives instructions for handling electrics. The one thing it will say, faced with a burning smell or smoke, is to switch off the main breaker and call the fire service; for anything else, it passes the message on and you call back.

Do I keep my phone number?

Yes, the assistant answers on the line your customers already have saved. Swapping it would mean losing the ones who ring back after an earlier job, often the easiest to win over.

How long does it take to get running?

Usually three weeks: one to gather your rates and the words of the trade, one to tune its replies, and a last stretch where you check every exchange before it starts filtering calls on its own.

And for your own business?

We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.

See the NexeAI offer

Other businesses

Got an AI project in mind?

Let's discuss your challenges in a first conversation, free and with no commitment. Together we identify the use cases with the strongest impact for your organisation.

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