The AI assistant for physiotherapy clinics
Your hands are on a patient and the phone has rung three times already. Many clinics run without a receptionist, so you are the one who answers, between two sessions. The assistant takes the request, asks whether a referral exists and offers a first slot. You check everything at the end of the day.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hello, my GP has prescribed ten sessions for my shoulder and I haven't booked yet. Are you taking new patients?
- The agent : Hello. Yes, the clinic is taking new patients. Do you have the referral with you? I can offer Wednesday at 9am or Thursday at 5pm for the first session, then we'll line up the rest of the course.
- The client : Thursday 5pm works for me. I have the referral, I'll bring it along.
- The agent : Thursday 5pm is booked. Please bring the referral and your health insurance card; the other nine sessions get scheduled at the end of this first appointment.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
A patient writes to move one session in their course, and the assistant replies within a minute with two or three free slots that keep the same rhythm. The thread sits next to their family messages, with no missed call to chase up that evening.
By phone
When your hands are not free, the assistant takes the call, asks for the reason and the referral, and leaves you a written summary. The caller gets an answer instead of a ring that keeps going.
By email
A new patient sometimes writes to ask whether the clinic is still taking people on, with a scanned referral attached. The assistant pulls out the reason and the number of sessions prescribed, and drafts a reply you only need to check.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a course of sessions complicates the diary
A single appointment fits into any empty gap. A course of ten sessions asks for something else: finding ten slots that keep a coherent rhythm, often twice a week, on a diary already filled with other patients mid-treatment. That sum rarely works well over the phone, one hand on the patient and the other on a paper diary.
Many clinics run with one or two practitioners and nobody at the front desk to absorb that workload. The physiotherapist ends up doing it between sessions, or in the evening, working back through each missed call one by one. That is exactly the gap an assistant fills: it asks the questions, offers real slots, and leaves the final call to whoever is treating the patient.
What the assistant does not do
It suggests no exercise and comments on no pain. A symptom that worsens, or a question about returning to an activity, needs the practitioner's judgement, never an automatic reply.
Nor does it judge how urgent a symptom is. Faced with anything worrying, the rule set at installation is to point towards a doctor or emergency services, never to try assessing severity itself.
Frequently asked questions
Can the assistant tell me if I need urgent care?
No. It gives no medical advice and assesses no pain. Faced with a worrying symptom, it points the patient to a doctor or, outside opening hours, to emergency services, and does nothing more.
Can it tell me whether my sessions should continue?
No, that decision belongs to the practitioner treating you. The assistant suggests no exercise and does not judge progress: it passes the question on to the team.
What happens if I don't have a referral yet?
It notes that and flags it back to you before the appointment rather than deciding on your behalf: without one, cover and the number of sessions still need confirming with the clinic.
How long does it take to set up?
Allow two to three weeks: one to gather your slots and your most common questions, one to tune it to your own wording, then a period where you check every exchange before handing it over.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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