The AI assistant for travel agents
You're sitting with a couple planning their honeymoon, and the messages keep stacking up: a quote request, a traveller already abroad whose flight is delayed, a question about entry papers. The assistant answers each one and gets ready what it can; you decide between appointments.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hi, our return flight is delayed four hours and we're going to miss the connection in Doha. What do we do?
- The agent : Hello, thanks for the message. I'm passing this straight to the office with your booking reference; hold on to your boarding passes and the assistance number in your travel documents, just in case.
- The client : Got it right here. Do you think we'll get a replacement flight tonight?
- The agent : I can't promise that, it's the airline that decides on rerouting. Someone will get back to you within the hour with whatever they've managed to arrange.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text
A traveller already on the road texts at 11pm French time from the other side of the world: a cancelled flight, a missed connection. The assistant replies within the minute using what's in the file, and flags the agent if it can't wait until morning.
By phone
When the office is shut or you're with a client, the assistant takes the call, notes what's urgent and leaves you a written summary. Nobody stuck at a check-in desk gets a voicemail that never calls back.
By email
Quote requests often land by email, the dates still vague. The assistant asks what's missing - destination, travel window, party size, budget - and hands you a file ready to cost out.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why a travel agent loses the thread between appointments
A travel agent runs two clocks at once: the one for the meeting in progress, where a couple is choosing a destination, and the one for every traveller already abroad, scattered across time zones that never stop turning. The phone rings for both at the same time, and there's only one pair of hands.
A message left a day too long isn't just a poor reply; for a traveller stuck at a check-in desk, it's a night spent not knowing where to sleep. The assistant doesn't close that time-zone gap, it holds the line while you're busy elsewhere.
What the assistant doesn't do
It doesn't book anything, change a file or quote a firm price on its own. A date that shifts, a room that frees up or a fare that moves touch real money and contract terms only the agent knows in full.
It doesn't rule on a visa, a passport or a vaccine required at the border either: these rules change often, and a wrong answer costs a missed flight. On that ground, it points to the official sources and to you, never to an opinion of its own making.
Frequently asked questions
Can the assistant book or change a booking on its own?
No. It drafts the request - dates, travellers, budget - but every booking and every change goes through you. You're the one who knows the contract terms and what's actually still available.
Can it tell me whether my clients need a visa to travel?
No, and that's not its job. Entry rules change from one country to the next and from one month to the next; the assistant points travellers to the official sources and to you rather than giving an opinion that could be out of date.
A client whose trip was cancelled asks for a refund - what does it say?
It promises nothing. A refund depends on the contract terms and whatever insurance was taken out, and that's not something the assistant decides; it passes the request on and leaves the answer to you, file in hand.
How does it handle a traveller on the other side of the world?
It works from what's already in the file: schedules, the local contact's details, the assistance number. Anything beyond that goes straight to whoever's on call, day or night.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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