The AI assistant for osteopaths
A session runs a full hour, and the phone stays silent the whole time. Many practices run alone, with no one at the desk to pick up the slack. The assistant logs the request, offers a free slot, and leaves the decision for the gap between patients.
One sentence is enough. Nothing is sent, nothing is kept.
Today, 9:41 AM
- The client : Hello, my baby is three weeks old and cries a lot after feeds, a friend mentioned osteopathy. Do you see infants?
- The agent : Hello. Yes, the practice sees infants, on the days the practitioner has set aside. A slot is open Tuesday at 10am or Thursday at 3pm.
- The client : Thursday at 3pm works for me.
- The agent : Thursday at 3pm is booked. Expect the appointment to run about an hour; the practitioner will cover the rest with you in person.
A message thread, not an app to learn.
Text it. Call it. Email it.
The answer lands in the same thread.
By text message
A patient writes to move a session or ask for a first appointment, and the assistant replies within a minute with two or three open slots. The thread stays in their own messages, with no missed call to chase later.
By phone
The handset stays silent during a consultation. The assistant takes the call, notes the reason, offers an appointment, then leaves a written summary to read between patients.
By email
A parent sometimes writes before calling, to ask whether the practice sees infants or where to find the price list. The assistant answers with whatever you have told it and prepares the next step if needed.
Three channels already in use, no new login.
What you cannot answer right away
The difficulties we encounter most often — and where AI delivers a quick win.
Concrete use cases
What we actually put in place, under human supervision and in full respect of your data.
Why an hour of silence costs an appointment
A patient looking for an osteopath for the first time does not wait to be called back. If the line just keeps ringing, they dial the next name on their list, and the appointment goes to someone else before the current session even ends.
Many practices run with no one at the desk, no one to pick up while both hands are busy elsewhere. That is exactly the gap an assistant fills: it does not replace the session, it holds the line while one is under way.
What the assistant does not do
It gives no opinion on pain, suggests no exercise, and never says a niggle will pass on its own. Judging whether a session suits a symptom means seeing the patient, not reading a message.
It promises no outcome and estimates no refund. Both of those answers rest with the practitioner or the patient's insurer, and neither one gets handed to a machine.
Frequently asked questions
Can the assistant tell me whether my pain needs a visit?
No. It gives no clinical opinion and does not weigh in on any pain. Faced with a worrying symptom (chest pain, tingling, a fever, a fall), it points to a doctor or the emergency services (999), nothing more.
Do you see infants?
That depends on the practice: the assistant answers exactly what the practitioner has told it about who the practice sees, with no view of its own on the question.
Is the session covered by insurance?
The assistant notes that cover depends on each patient's own health insurance; it does not estimate or promise a figure, and points patients to their insurer for one.
How long does it take to set up?
Allow two to three weeks: one to gather your slots and the questions that come up most, one to tune it to how you phrase things, then a stretch where you read every exchange before handing it the reins.
And for your own business?
We start from your real requests, not from a template: two weeks are enough to know what an agent takes on and what it leaves to you.
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