Fireflies.ai: our review

Fireflies.ai joins your video calls, transcribes the meeting and pushes the summary — and the information it draws from it — straight into your CRM. It's less a notebook than a connector between the meeting room and the rest of your sales tools.

What it actually does

The bot, which shows up under the name "Fireflies.ai Notetaker {first name of the person who invited it}", joins Zoom, Teams, Google Meet or Webex, transcribes live and then files the record where the sales team needs it: an updated Salesforce or HubSpot record, a task created in Notion, a message posted in Slack. Over a hundred connectors are announced, making it one of the most integrated tools in its category.

The point that changes everything: zero retention

This is the clearest promise among the three tools we compared. Fireflies writes in its privacy policy that it doesn't use personal information to train AI models, and applies a zero-retention policy for meeting content: audio, video, transcripts and summaries aren't stored by any subprocessor once processing is finished, and don't train any model, internal or external. A data processing agreement (DPA) is published in open access — something neither of the other two tools compared offers. That said, servers are said to be based "in the United States and other countries", a wording that leaves the exact location open.

Why it interests us

For a firm or an SME that already pushes its sales meetings into a CRM, Fireflies avoids double entry while offering the clearest privacy commitment of the three. The site also exists in a full French version, and French is explicitly among the transcription languages announced, alongside English and Spanish. It's a natural candidate for our automation work on the sales side, at accounting firms or agencies, where the record needs to move on its own to the next tool.

Where it falls short

Multilingual mode — useful for a team hosting speakers of several languages on the same call — is only available from the Business tier, at $19 per month per seat billed annually. Renaming the bot so it no longer shows "Fireflies.ai Notetaker" is reserved for paid tiers, not the free one. And the phrase "United States and other countries" about server location lacks the precision found elsewhere on the same pages for other commitments.

Our recommendation

The best choice for a sales team that already lives inside a CRM and wants the written guarantee that none of its calls trains a model. Rule it out if the exact location of the data is, on its own, a blocking criterion.