Email marketing · Marketing
Brevo
Email, SMS and CRM from a Paris-based vendor, widely used among French SMBs.
Data in the EUFree version, then paid·from €7/monthFrench
Customer service
The best AI tools for customer service
Chatbots, request sorting, assisted replies. Deploy with a safeguard: a customer badly served by an AI is still your problem.
Get a review of your tools8 tools listed in this category · back to the full ranking
Customer service
Crisp
All-in-one customer messaging from a Nantes-based vendor: chat, email, social media.
Data in the EUFree version, then paid·from $45/monthFrench
Customer service
Forethought
Analyzes incoming support tickets to predict their urgency and suggest a reply before human intervention.
Custom pricing
Customer service
Freshdesk
Centralizes multichannel support tickets and suggests replies to the agent using AI.
Paid·from $15/month
Customer service · E-commerce
Gorgias
Automatically answers order-tracking and return questions for e-commerce stores, connected to their back office.
Customer service
Intercom
Has an AI agent answer common customer questions and hands unresolved cases to a human.
Paid·from $39/month
Customer service
Tidio
Deploys an AI chatbot on a site to answer customer questions and pass complex requests to an agent.
Customer service
Zendesk
Automatically routes and resolves part of support tickets with an AI agent trained on the company's history.
Custom pricing
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