Automation

Automate customer service

Your teams keep answering the same questions. An AI agent, connected to your information, absorbs first-level support and leaves your advisors the cases that add value.

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The challenges

Why this task costs you time

The difficulties we encounter most often — and where AI delivers a quick win.

Repetitive questions

A large share of requests concern a handful of recurring topics.

Limited availability

Customers expect replies outside your opening hours.

Overwhelmed teams

The volume of first-level requests wears down your advisors.

How AI can help

Concrete use cases

What we actually put in place, under human supervision and in full respect of your data.

24/7 assistant

An agent that instantly answers common questions from your documentation.

Smart escalation

Complex requests are passed to an advisor with the context already gathered.

Sourced replies

The agent cites its internal sources for reliable, verifiable answers.

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See how NexeAI puts these solutions in place for your profession, with a proven method and full respect for your data.

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Frequently asked questions

Can the agent make things up?

We constrain it to rely on your information and cite its sources; when in doubt, it hands off to a human.

Does it integrate with our support tool?

Yes, with the main ticketing and chat tools, as well as your website and mailboxes.

Can it access a customer's data?

With the right safeguards, it can look up information such as an order's status.

Other tasks to automate

Got an AI project in mind?

Let's discuss your challenges in a first conversation, free and with no commitment. Together we identify the use cases with the strongest impact for your organisation.

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